HVAC Specialist - Gas, Oil, Heat Pumps and A/C

This position requires a service technician that is customer focused with Heating / Air conditioning and Hot Water and is adaptable to the changing needs of our expanding business.  The person in this position must have the flexibility to work both in the support center and remotely as needed.

Job Duties & Responsibilities:

• Provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
• Work with different departments to support new product introduction, provide guidance on currently supported products or assist in continuous improvement projects
• Represent the business with root cause analysis in complaint resolution or technical investigation when required
• Establish and maintain electronic support records of calls and emails
• Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos
• Provide trouble shooting and applications support internally to related departments and outside sales representatives
• Provide peer level support developing others in area(s) of technical expertise.
• Assist the business in continual product and process improvements and reducing warranty and goodwill costs
• On-site field troubleshooting as needed
• Perform other duties as required

Basic Qualifications:

• High School diploma or GED
• 3+ years of experience with a minimum of two of the following: Gas service,  installations, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems, air conditioning, compressors, and domestic hot water systems

Preferred Qualifications:

• Oil service and installations is a plus
• Gas, Oil license, NATE certification, Refrigerant Service EPA certification
• Experience with geothermal and Direct Digital Controls (DDC) products is a plus
• Strong problem solving skills; Adaptability; Willingness to take initiative
• Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner; Excellent customer orientation
• Good verbal and written communication skills
• Confidentiality, Aptitude  to deal with sensitive information
• Knowledge to function as a member of a team